How We Collect and Use Information

Last Updated: February 25, 2020.

CvG Books is committed to user privacy and security. We collect and utilize only the information that you provide to us voluntarily. We will never track you nor sell or rent your information to third parties. See below for the details of our Privacy Policy.



Information you provide us directly:

We ask for certain information such as your real name and e-mail address when you correspond with us. We may also retain any messages you send through our website or directly via e-mail and social media, and may collect information you provide when interacting with us. We use this information exclusively in fulfilling your requests, responding to your inquiries, and to process any online orders. Your real name, e-mail address, and any other supplied information are never shared with any other party, except for the express purpose of fulfilling your request.

Information we may receive from third parties:

All online orders are taken and processed by Square using Square Secure Check-Out. If you submit an online order, Square will share with us only that information which is specific to fulfilling the order, such as your name and postal address; along with the order details. This information is stored in our offline database, and is used exclusively for the purpose of fulfilling your order. We never share your personal information nor order details with anybody else.

Analytics information:

We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends on our website. These tools collect information sent by your browser or mobile device, including the pages you visit within our site, and other information that assists us in improving our offerings. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

Log file information:

Log file information is automatically reported by your browser or mobile device each time you access our website. When you use our website, the hosting servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the site, domain names, landing pages, pages viewed, and other such information.

Cookies information:

Currently, our website does not use cookies in any way. This may change in the future in order to support additional interactive features on our website that require it. If it does, we will clearly indicate it in this privacy policy, along with a clear explanation of the reasons and purposes for it.

Clear Gifs, Web Beacons, and device identifiers:

Our website does not use "Clear GIFs" or "Web Beacons," nor any other technology to track visitors. We are committed to user privacy and will never track your online behaviour outside the limited, aggregate information used for website analytics mentioned above.

Location data:

Our website does not track, use, or access location data from any device.



Fulfilling your requests:

We use the information we collect or receive, such as your e-mail address, with the express purpose of fulfilling your requests. We may contact you directly in order to answer questions, provide order status, address concerns or problems, or otherwise respond directly to your inquiries.

Commercial and marketing communications:

We use the information we collect or receive, such as your e-mail address, to communicate directly with you. Occasionally, we may send you e-mails containing newsletters, promotions, and special offers related to our books. If you do not want to receive such e-mail messages, you will be given the option to opt out or change your preferences. We also may use your information to send you e-mails regarding the fulfillment of your order, such as order status or alerts regarding any problems. You may not opt out of these order-related e-mails.

Use of technical information we collect from your visit:

We use or may use log file and other information we collect from your visit to our website for the following purposes:

  1. To provide and monitor the effectiveness of our website;
  2. To monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns;
  3. To diagnose or fix technology problems.

Sharing of your information:

We will never rent or sell your information to third parties. Also, we will not share your information with third parties without your consent, except as noted below:

Who we may share your information with:
We may share your information with third-party business partners such as Square, or shipping services such as the U.S. Postal Service, for the express purpose of fulfilling your order. Third party business partners will be given limited access to your information as is reasonably necessary to fulfill your order.
Who can see your IP address:
If you visit our website or submit an online form request, your IP address and other device information is stored on the web server managed by our hosting service, Verio. A selection of Trusted Users with administrative powers at CvG Books and Verio have the ability to review IP addresses of visitors to troubleshoot technical problems.
Who can see your e-mail address:
If you submit an online form request from our website or send us an e-mail directly, your e-mail address will be stored in our offline database. Only a selection of Trusted Users at CvG Books have access to view e-mail addresses, and will do so for the express purpose of reviewing and responding to your requests.

Instances where we are required to share your information:

CvG Books will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; or (b) to exercise or protect the rights, property, or personal safety of CvG Books, our Customers, or others.



Storage and processing:

Your information collected through our website may be stored and processed in the United States. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe:

CvG Books cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through our website. To protect your privacy and security, we take reasonable steps to maintain our website following best practices. All information we collect is stored on an offline database, protected by reasonable security measures. However, CvG Books cannot ensure or warrant the security of any information you transmit to CvG Books or guarantee that information on our website may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and services that you access through our website, such as Square Secure Check-Out. CvG Books is not responsible for the functionality or security measures of any third party.

Compromise of information:

In the event that any information under our control is compromised as a result of a breach of security, CvG Books will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Your choices about your information

You can stop receiving promotional e-mail communications from us by sending an e-mail request to info@CarolVsGhost.com. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of order-related communications. If you have any questions about reviewing or modifying your account information, you can contact us directly at info@CarolVsGhost.com.

Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from our website, including the information or content contained therein. Please remember that when you use a link to go from our website to another one, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies.



Although our books are aimed at young children, CvG Books does not knowingly collect or solicit any information from anyone under the age of 13 nor knowingly allow such persons to place online orders.

Our website and its content is designed and intended to be family friendly, and we welcome all parents to explore it with their children, supervising their actions as appropriate. However, neither the website nor its content is directed at children younger than 13 years old. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us immediately at info@CarolVsGhost.com.



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